Privacy & Policy
At Kurv London, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect the following types of personal information when you use our website or services:
- Personal Information: Name, email address, phone number, payment information, and any other details you provide when making a booking or signing up for an account.
- Travel Information: Details regarding your booking, including pick-up and drop-off locations, times, and special requirements.
- Usage Data: Information about how you use our website, such as IP addresses, browser types, pages visited, and duration of visits, which is collected through cookies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Bookings: To fulfill your booking requests, process payments, and manage your account.
- To Communicate with You: To send you booking confirmations, updates, customer service messages, and promotional offers (only if you opt-in).
- To Improve Our Services: To analyze trends and improve the functionality of our website and services.
- To Meet Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:
- With Service Providers: We may share your data with third-party service providers (such as payment processors) to facilitate the provision of our services. These providers are obligated to keep your data secure and confidential.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, such as law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, track usage, and provide personalized content. You can manage cookie preferences through your browser settings.
5. Data Security
We implement reasonable measures to protect the security of your personal information, including encryption and secure servers. However, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information.
6. Your Data Rights
You have the following rights with respect to your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information we hold.
- Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).
- Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us directly.
7. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
9. Data Protection Compliance
At Kurv London, we are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which govern the use of personal data in the United Kingdom.
Your Data Rights Under UK GDPR
Under these regulations, you have the following rights:
- Right to be Informed: You have the right to know how your data is being collected, used, and stored.
- Right of Access: You can request access to the personal data we hold about you at any time.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to any legal retention requirements.
- Right to Restrict Processing: You can request that we limit how your personal data is used.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You can object to your data being processed for direct marketing or legitimate interest purposes.
- Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling.
Lawful Basis for Processing
We only process personal data where we have a lawful basis to do so. This includes:
- Consent – where you have given us clear permission.
- Contract – where processing is necessary to fulfill a contract with you (e.g., a booking).
- Legal Obligation – where processing is required to comply with the law.
- Legitimate Interests – where we have a business reason to use your data, provided it does not override your rights.
Data Retention
We retain your personal data only as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or reporting requirements.
Data Transfers Outside the UK
If we transfer your data outside the UK, we ensure that appropriate safeguards are in place, such as:
- Transfers to countries deemed to have adequate data protection by the UK government
- Use of Standard Contractual Clauses approved by the ICO
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: admin@kurvminibus.co.uk
- Phone:+44 20 3834 9185